Australia
Europ Assistance New Zealand
In an emergency, our travellers’ health and wellbeing are our top priority. For medical and travel emergencies experienced on a traveller’s journey, Europ Assistance provides 24/7 assistance.
Phone: +64 9 872 5019
For service and support needs, including product inquiries and troubleshooting, our dedicated support team can help.
Phone: +64 800 444 120
For claim needs and assistance, our dedicated team can walk you through the process.
Phone: +64 800 444 120
Our travellers are entitled to make a complaint regarding a policy or claim and will be handled in an honest, transparent and timely manner. If you lodge a complaint about our products, services, employees, or any other dissatisfaction, we can help – reach out to us on the below contacts or read more about our policies and complaints.
Phone: +64 800 444 120