Australia

Travel Alerts​​

Stay up to date with the latest travel insurance alerts

This is not a summary of all travel events globally – check the Australian governments’ latest travel advice at smartraveller before and while you’re travelling to remain up to date.  

Government travel warnings in place for your destination can affect cover available. Check your Product Disclosure Statement for full details. 

Travel Alerts

Air Vanuatu has entered liquidation, resulting in the immediate grounding of all flights. This follows financial difficulties faced by the airline, leaving many travellers stranded and seeking alternative arrangements. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage. 

Customers

  • Do Not Travel to the Airport: If you are due to fly with Air Vanuatu, please DO NOT TRAVEL TO THE AIRPORT unless you have arranged an alternative flight with another airline. Air Vanuatu is unfortunately not able to arrange alternative flights for passengers at this stage.
  • Alternative Arrangements: If you have a booking sold by another airline that includes travel on an Air Vanuatu flight, please contact the relevant airline or travel agent to confirm if there is any impact on your travel plans.
  • Further Information: Customers are advised to monitor the Civil Aviation Authority Vanuatu website for further information: https://caav.vu/. For additional assistance, please contact the Liquidators by email at AirVanuatu@au.ey.com.

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3975. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

 
 

  • New Caledonia has imposed a curfew and banned public gatherings in the capital, Noumea, after a day of protests around the French territory against planned changes to the constitution turned violent, with reports of widespread looting and businesses set on fire. The international airport in Noumea shut down and cancelled all commercial flights on Tuesday 14th May 2024, and some consulates in the city shut their doors.

    If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3975. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

    • If you have purchased a policy with us, or via one of our partners or Direct brands Insure&Go and Tick, please check your PDS that was sent to you for how this may affect your cover.
    • If you have not yet purchased a policy, this may affect cover available with Europ Assistance Australia’s direct brands (Insure&Go and Tick) or our partner brands, for travel to or at this destination, or for this event.

    Please read carefully the full terms and conditions of any travel insurance policy before purchasing.

Indonesia’s Mount Lewotobi Laki-Laki erupted anew, spewing ash clouds above its peak as authorities raised the volcano’s alert status to the highest level. 

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3975. We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

  • If you have purchased a policy with us, or via one of our partners or Direct brands Insure&Go and Tick, please check your PDS that was sent to you for how this may affect your cover.
  • If you have not yet purchased a policy, this may affect cover available with Europ Assistance Australia’s direct brands (Insure&Go and Tick) or our partner brands, for travel to or at this destination, or for this event.

Please read carefully the full terms and conditions of any travel insurance policy before purchasing.

Europ Assistance is closely monitoring the escalating conflict in Israel and is aware of suspended routes to this region by a number of airlines.

If You Are Currently Travelling:

Please consider your safety first, follow advice from local authorities and the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website.

We encourage you to contact us for any required medical assistance.  While changes to your travel or situation may not be eligible for coverage, we are available to assist you or direct you to appropriate resources.  Similarly, if you have any questions or concerns about your policy, please do not hesitate to contact us.  We can be reached 24/7 at +61 2 9333 3975.

  • If you have purchased a policy with us, or via one of our partners or Direct brands Insure&Go and Tick, please check your PDS that was sent to you for how this may affect your cover.
  • If you have not yet purchased a policy, this may affect cover available with Europ Assistance Australia’s direct brands (Insure&Go and Tick) or our partner brands, for travel to or at this destination, or for this event.
Sanctioned and / or Countries with travel restrictions

Our policies will not cover any loss, injury or illness, dental, damage or legal liability arising directly or indirectly from travel in, to or through any country for which there is: