You move. We follow you closely whatever you drive. We understand the stress of being stranded. That’s why we do everything we can to get you on the move and to your destination as quickly and efficiently as possibly.
With services ranging from emergency assistance to routine auto care, Europ Assistance is able to deliver effective responses to all motoring and mobility issues, both at home and abroad.
Whenever possible, our assistance coordinators aim at solving issue by phone, as a first priority, taking the time to get the right information from the motorist. This helps to prevent the dispatch of resources where not necessary.
Our network of roadside assistance providers can perform Repair on Spot to resolve the incident and thus re-instate immediate mobility for you.
Our granular network of towing trucks ensures fast and appropriate intervention: when Repair on Spot is not possible, the immobilized vehicle is towed to a repairing workshop.
We can manage car repatriation via our vehicle transportation network after an immobilization and recovery abroad, so that the your vehicle is delivered back home or to the garage.
Our priority is to ensure your mobility is in line with your needs and expectations: our assistance coordinators propose the most appropriate options to restore your mobility and allow you and your party to continue your journey or return home. These options can include car rental proposed through our network and alternative transport solution (train, public transports,…).
A convenient, time saving service, you can benefit from doorstep pick-up and drop-off of your car, at home or office: no need to drive your car by yourself to a workshop or service center.
As tyres have high risk of damage and are expensive to replace, you do not bear the full costs of tire replacement thanks to our tyre protection. In case of tyre puncture, we replace and assume the cost of same or equivalent tire, including a new valve if necessary, and optionally labor costs to replace and balance with new tire.
Allows drivers to swap to an Internal Combustion Engine vehicle when they plan a long-range trip, for instance for a week-end or for holidays. Europ Assistance leverages the access to its rental car network agreements with a wide range of vehicle types.
Roadside assistance included either in the manufacturer’s warranty or its service contract is renewed for 12 months when you service your car in the authorized repairing garage.
As usage of mobility alternatives is booming, the need for assistance to micromobility assistance is getting more and more necessary. Europ Assistance delivers roadside assistance (including repair on spot and mobility solutions) and further benefits to users of all kinds of micromobility vehicles: bikes and e-bikes, electric scooter, monowheels and segways… bringing peace of mind to you whenever you face an incident.
Thanks to our 24/7 digital platform, you have immediate access to emergency roadside assistance anytime.
Introducing our powerful global network of automotive and mobility partners, spanning across the world to provide efficient care and support motorists and their passengers.
Discover Europ Assistance’s Auto & Mobility Barometer. The survey was conducted by Ipsos, a global market research firm, among 8,000 people across 8 countries in Europe: Belgium, France, Germany, Italy, Portugal, Spain, Czech Republic and Austria. It tracks Europeans mobility habits.
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