Evacuation & repatriation services

When you or a loved one faces a health crisis while traveling and local medical services fall short, we step in to ensure you receive the care you need. We coordinate your transfer to the nearest country with appropriate medical facilities, or to your home country should the situation call for it, so that you can focus on recovering.

Dedicated to your care

Our support includes immediate assistance coordinating medical procedures and ensuring treatment at a trusted hospital. We provide daily updates and can send a doctor or nurse directly to you, optimizing for a speedy recovery. We will follow you until you have safely arrived home, ensuring the best possible safety and comfort every step of the way. Our goal is to provide seamless, compassionate service that prioritizes your health and well-being, no matter where you are in the world.

Surfing USA

A young surfer traveling abroad in found unconscious and rushed to the hospital. Europ Assistance’s global network is quickly activated, ensuring speedy repatriation to his home country, where he can recover surrounded by loved ones.

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Repatriation in action

While enjoying a long-awaited holiday in Indonesia, 60-year-old Claire faces an unexpected turn of events. On her way to do some shopping at the local street markets, she lost her footing, resulting in a painful arm fracture that required immediate surgery.

Claire contacted Europ Assistance for help – we responded quickly, finding Claire the support she needed on the ground, including:

  • Immediate assistance: Claire contacted our team who coordinated her surgery, ensuring she was in good hands at a trusted hospital within our network.
  • Daily updates: Our team checked in on Claire each day, to make she was going okay and provide her with updates.
  • Nurse assistance: We approved a nurse to assist with dressing changes, making her recovery more comfortable.
  • Smooth return home: We offered to upgrade her return flights to business class and continued to follow up until she safely arrived back in Australia.

* Travel insurance policy premiums vary based on many factors including destination, trip duration, and plan. This example is for illustrative purposes only and may not reflect your individual circumstances.

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