Our motto, “You Live, We Care,” guides us every day as we strive to deliver on our CARE values: caring, availible, reliable, and easy to work with. Our vision is to be the most reliable care company in the world.
Our vision is to prove every day that we are the most reliable CARE company in the world. We want to make our employees proud of who we are, what we do, and how we do it.
We take pride in our ability to listen and understand what keeps our customers up a night and respond with innovative and easy-to-use solutions. This has allowed Europ Assistance to adapt our care and mobility services to the trends that are constantly shaping the daily lives of people and businesses alike. Our international reach allows us to anticipate our customers’ needs and provide reliable and seamless solutions around the globe.
For over 60 years we have been providing insurance and assisting millions around the globe. Our mission, our DNA has not changed since we have been founded. We’re proud of what we do, it’s a noble purpose. Our mission is what we do every day. We are a care business, delivered by people. We make customers’ life easier every day providing relief during stressful and difficult situations as well as convenience and safety in their everyday lives.
A sense of proximity and empathy between our customers and employees.
Accessible to our customers anytime, anywhere that they need us.
Dependably deliver support for our customers when they are in distress.
Providing simple and efficient experiences to ease our customers’ lives.
Our Code of Conduct, inherited from the Generali Group, is our guide to doing the right thing. Our Code sets ethical expectations of everybody working for, or on behalf of, Generali all around the world.
Having a common set of Values and clear ethical expectations in our Code helps us to make choices in a consistent way and enables our workplace to continue to be an environment where frankness, openness and candour can be relied upon. When anyone is faced with an ethical dilemma, our Values and our Code will guide them.
Our managers are expected to be role models for our Code and to make their teams feel comfortable asking questions about whether certain behavior or business proposals are in line with our Values and the principles of our Code. In addition, online and instructor led training programs coupled with a comprehensive communications program ensure that all our employees are fully aware of the importance of our Code and their responsibilities to speak up if they have any concerns.
Everyone is encouraged to voice concerns or ask for clarification on any aspect of our Code. To facilitate this we have both local and Group level reporting channels available for people to report any concerns in all of the countries we operate in (including https://generali.whispli.com/speakup). Confidentiality is guaranteed and we have zero tolerance for any form of retaliation.
Learn more about our process on managing reported concerns here.
As set forth in the 2088 EU regulation , art. 5: “Financial market participants and financial advisers shall include in their remuneration policies information on how those policies are consistent with the integration of sustainability risks, and shall publish that information on their websites”.
* ESG: Environmental Social Governance
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Europ Assistance Group CEO shares the significance behind our moto.
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