New mobility trends

The mobility sector is undergoing significant transformations driven by new trends, consumer concerns, and technologies. Europ Assistance is proactively adapting to these changes, continuously evolving its service offerings to meet the evolving expectations of customers.

Meeting new customer expectations

Adapting and expanding

The automotive industry and the mobility sector are being disrupted by major trends including vehicle electrification, usage of cars rather than ownership and the rise of micro-mobility. Europ Assistance keeps an eye to this changing world to adjust its range of services to meet new customers expectations.

Vehicle electrification

With the rise of electrified vehicles on the road, whether hybrid ones or full battery EV, Europ Assistance has set up robust experience in terms of training, procedures, real-life cases and situations for Electrical Vehicles assistance.

Mobility as a Service

Though cars are still predominantly used, consumers are more and more keen on using shared mobility and other means of transport. That is the reason why Europ Assistance is focusing on bringing solutions and services that brings support and relief to people on the move whatever the transport they use.

Diversification

With usage of micro-mobility booming in many regions, we make sure to deliver assistance to bike and e-bikes owners whatever the situation they may face as well as to users of other transportation means like electric scooter, monowheels, and segways.

Technology and innovation

Europ Assistance has unique experience in developing new-generation digital access points for customers leveraging on latest technology such as Artificial Intelligence, Natural Language Understanding, and Chat GPT.

Digitalization

As market leader in the deployment of end-to-end digital roadside assistance provision, available across multiple channels, Europ Assistance takes into account customers feedback and Net Promoter Score to continuously innovate and develop new features.

Artificial Intelligence

Europ Assistance improves its service delivery using a wide range of technologies, from Robotic Process Automation to Artificial Intelligence, with automated processes that allow to qualify and provide better, faster more accurate services according to customer needs.

In-car connectivity

Investing in technology to adapt latest market trends, Europ Assistance has deployed its telematics platforms that allows to delivers in-car connectivity services such as breakdown call (b-call) where car geolocation and fault codes transmission enhance our roadside assistance delivery.

Discover the latest insights into global trends in mobility with our annual barometer. These reports provides a yearly overview of the mobility industries, noting key consumer trends and expectations. These insights are vital for industry stakeholders, policymakers, and consumers alike. They shed light on the evolving needs and expectations from the customers within your industry.

Mobility Barometer

Discover Europ Assistance’s Auto & Mobility Barometer. The survey was conducted by Ipsos, a global market research firm, among 8,000 people across 8 countries in Europe: Belgium, France, Germany, Italy, Portugal, Spain, Czech Republic and Austria. It tracks Europeans mobility habits.