Sustainability

Europ Assistance is at the forefront of driving systemic sustainability. Through strategic environmental, social, and governance (ESG) initiatives, the Group integrates cutting-edge practices that reduce environmental impact while advancing inclusion and fundamental human and labor rights.

By leveraging data-driven insights and pioneering industry standards, the department not only ensures compliance but positions Europ Assistance as a leader in sustainable transformation.

Our commitment

“The Group intends to contribute to high-quality economic and social development, based on respect for fundamental human and labor rights and environmental protection.

The Group promotes a culture of sustainability in all its spheres of influence, particularly among its employees, customers and suppliers.” (Europ Assistance Group Code of Conduct)

“The Group intends to contribute to high-quality economic and social development, based on respect for fundamental human and labor rights and environmental protection.

The Group promotes a culture of sustainability in all its spheres of influence, particularly among its employees, customers and suppliers.”

Europ Assistance Group Code of Conduct

Responsible insurer & assistance partner

Respect our customers​

Ensure the fair value of our solutions and the relevance of our assistance services.
Develop products with positive environmental and social impacts

Value our providers​

Maintain a trusting and lasting relationship based on quality, professionalism and transparency while respecting human rights, labor law and environmental standards

Protect environment

Trigger the most effective levers to reduce our carbon emissions, in line with the commitment to achieve net zero emissions by 2050.

Responsible investor​

Invest in sustainable projects​

Leveraging on Generali Insurance Assets Management (GIAM) expertise, our investment portfolios are managed using a comprehensive framework :

  • Exclusion of companies based on ethical principles,
  • We assess green, social and SLB bonds and avoid greenwashing
  • We pay a particular attention to decarbonization strategies
  • We encourage investee companies to improve ESS practices through Voting activities, Dialogue and Engagement

Measure and monitor our ESG performance​

GIAM explicitly and systematically includes ESG factors in investment analysis and decisions, to better manage risks and improve portfolio returns.

ESG performance is monitored on a quarterly basis.

We already set a target ​

Our target refers to green, social, sustainability and sustainability-linked bonds, issued by corporates or governments, that meet the ICMA (International Capital Market Association) principles

Responsible Citizen

Social engagement

For more than 60 years, our assistance activities demonstrate of the social engagement of the company and of our people. Care is in our brand, in our heart, in our day-to-day operations.

Communities

Beyond the initiatives that we develop with NGOs and associations, we are also committed to developing the communities living around our premises, and those in destination countries, for example through our ThinkAbility program. Eliminating inequalities and providing care to the people around us is a strong commitment of the company. 

Respect of ESG regulations

We pay great attention to compliance with the regulations relating to our activity. ESG regulations are strengthening, committing companies towards even greater sustainability, which we are targeting at Group and local level.

Responsible Employer

Promote Diversity, Equity & Inclusion

Diverse ecosystems to nurture different abilities, culture and backgrounds, equitable processes to ensure everyone can grow and develop and an inclusive and sustainable environment where everyone can thrive are the 3 key pillars of our DEI strategy. 

Quality of life at work

We are a care business delivered by People and our employees are our greatest strength in providing relief to our customers. We believe that a fulfilling work experience goes beyond just the tasks at hand; it encompasses a positive and supportive work environment, opportunities for growth, and a healthy work-life balance.

Reskilling – Upskilling

We care about attracting, developing and valuing our employees through continuous learning and upskilling, ensuring they are equipped with key skills and mindset needed to flourish on their job, to drive future growth and to boost service excellence is pivotal to achieve our strategic ambitions.

 

Our alignment with the United Nations Sustainable Developement Goals

The United Nations Sustainable Development Goals are part of Europ Assistance’s sustainable development strategy, which responds to 8 of the 17 objectives, through our 4 sustainable business roles.

Our concrete actions

Sustainability is at the heart of our strategy, driving our growth, our innovations and our relationships with our stakeholders

Europ Assistance is proud to be the official partner of 13 elite para-athletes from 9 countries. These champions, each excelling in their sport and category, form a unique international team that we support as a Group.

Get in touch with our sustainability team

To learn more about our ESG initiatives, or with questions or suggestions.

Latest news about our social impact

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